// HELP CENTRE
Questions, answered.
Search across every category, or pick a tab. If none of this covers it, email
info@redstonedust.com and a human will read it.
How fast is delivery?
We are a new shop and we do not yet have a delivery time we can honestly quote you, so we will not invent one. What we can commit to is what our Terms say: your item is on your account within seven business days of payment. In practice we work the queue by hand and it is usually far quicker — but we would rather under-promise than print a number we do not measure.
Where do I find my order?
Your order confirmation is on the confirmation screen the instant payment settles, and in the email we send at the same time. The order — and the redeem code once we have issued it — lives on your account permanently.
How do I redeem it?
Join
redstonedust.com and run /redeem RDD-XXXX-XXXX-XXXX. Ranks and plot tools apply immediately; boosters go into your /boosts inventory so you can start the timer when you're ready. Full walkthrough on the How It Works page.
Do booster timers start when I buy them?
No. A booster sits unused in
/boosts until you activate it. Buying an Overclock and then going to bed does not waste it.
What if nothing arrives?
Contact support at
info@redstonedust.com with your order reference. We will re-issue the item or refund you — non-receipt is one of the named refund grounds in our Terms.
What can I pay with?
Card and wallet payments, taken on our payment provider's own hosted checkout — the exact methods it offers you depend on your country. All charges are in EUR.
Is the payment secure?
Your card number never reaches our servers — checkout hands you to our payment provider's hosted page over an encrypted connection, and there is no card field anywhere on this site.
Are there any fees?
No. The price you see is the price you pay. VAT is shown separately at checkout.
Do you store my card?
No.
Java or Bedrock?
The server runs Java, with a Bedrock bridge on the same address. Redstone behaviour differs slightly between the two — quasi-connectivity in particular — and every product page says which edition it was tested on.
Which versions?
The server runs the latest stable release and everything in the shop is tested against 1.16 – 1.21+. The exact range is in the Circuit Specs tab on each product.
Do ranks stack?
No — buying a higher rank replaces the lower one and you keep the higher limits. If you upgrade within 30 days we credit what you already paid.
Do I need a specific account type?
A regular Minecraft account and the server address,
redstonedust.com. That's all.
What's the refund policy?
Because these are in-game items, sales are final by default — but our Terms name the cases where we will refund you: a technical fault that stops you using the item, an item different from the one you ordered, an order that never arrives, a duplicate purchase, or a fraudulent transaction. Email
info@redstonedust.com with your order reference.
How long do I have to report a problem?
A technical fault: 14 days from purchase. A wrong item delivered: 7 days. A duplicate purchase: 2 days. Non-receipt and suspected fraud: tell us as soon as you notice.
How long does the money take to come back?
Approved refunds are processed to your original payment method within 14 business days, as stated in our Terms. How quickly your bank then shows it is up to them.
Do I need an account to buy?
Yes — it's where your delivery codes and refunds live. It takes about twenty seconds to make.
Can I change my email?
Yes, from Personal info in your account.
How do I delete my account?
Contact support and we'll erase it, along with everything attached to it, within 30 days.
No signal. Nothing in the help centre matches that. Contact support →
Still stuck?
Send us the order reference and we'll pick it up from there.